Portal Declarations

The Declarations view in the Customer Portal allows your customers to see all their submitted customs declarations, track their status, and download related documents.

Viewing Declarations

The main declarations list shows:

Reference Numbers: MRN (Movement Reference Number) and LRN (Local Reference Number)
Declaration Type: H1, H7, B1, etc.
Status: Visual badges showing current status (NEW, ACC, REL, REJ, etc.)
Date Submitted: When the declaration was submitted to customs
Customer Reference: Internal reference number for tracking
Total Value: Declared value of the shipment

Filtering and Search

Customers can filter declarations by:

Status: Show only accepted, rejected, released, etc.
Date Range: Filter by submission date
Declaration Type: Import or Export
Search: Find declarations by MRN, LRN, or customer reference

Declaration Details

Clicking on a declaration opens the detailed view, which includes:

Header Information

Movement Reference Number (MRN)
Local Reference Number (LRN)
Declaration type and office
Declarant information
Consignor and consignee details
Transport information

Declaration Lines

A table showing all goods items in the declaration:

Item number
Commodity code (HS code)
Description of goods
Country of origin
Quantity and weight
Customs value
Duty and VAT amounts

Status Timeline

An interactive timeline showing the declaration’s journey through the customs process:

NEW: Declaration created
Submitted: Sent to customs
ACC: Accepted by customs (with timestamp)
CTL: Control notification (if applicable)
REL: Released (cleared for import/export)
REJ: Rejected (with reason)

Each status change shows:

Status name and description
Date and time
Additional details or messages from customs

Supporting Documents

Documents attached to the declaration:

Invoices
Packing lists
Bills of lading
Certificates (origin, health, etc.)
Permits and licenses

Customers can:

View: Preview documents in the browser
Download: Download documents to their device
Upload: Add additional supporting documents (if enabled)

Generated Documents

Customs-generated documents available for download:

SAD (Single Administrative Document): The official customs declaration form
UTB (Uitnodiging tot Betaling): Payment invitation for duties and taxes
IIAA: Import declaration acknowledgement
CMR: International consignment note (if applicable)

These documents are automatically generated by Borderbolt and are available as soon as the declaration is processed.

Declaration Status Indicators

Status badges use color coding for quick recognition:

Status	Color	Meaning
NEW	Blue	Declaration created, not yet submitted
Submitted	Indigo	Sent to customs, awaiting response
ACC	Green	Accepted by customs
REL	Green	Released/cleared
CTL	Yellow	Control notification - inspection required
HLD	Orange	Not released - on hold
REJ	Red	Rejected by customs
AMD	Blue	Amendment accepted
MRN	Blue	MRN assigned

Exporting Declarations

Customers can export their declaration data:

Export to CSV: Download declaration list as CSV for analysis
Export to Excel: Download as Excel workbook with formatting
Print: Print-friendly view of declaration details

Notifications

Customers receive notifications when:

A declaration status changes (e.g., accepted, released, rejected)
Customs requests additional documents
A control notification is issued
Duties and taxes are calculated (UTB available)

Notification preferences can be configured in the user’s profile settings.

Common Actions

Download All Documents

Use the “Download All” button to download all documents related to a declaration as a ZIP file. This includes:

All uploaded supporting documents
Generated customs documents (SAD, UTB, etc.)

Request Amendment

If a declaration needs to be corrected, customers can use the “Request Amendment” button to notify you (the customs broker) that changes are needed. This creates a support ticket or notification in your main Borderbolt dashboard.

For shipments with multiple declarations (e.g., consolidations), the portal shows links to related declarations, making it easy to track the entire shipment.

Access Restrictions

Customers can only view declarations that belong to them or their associated customer accounts (for freight forwarders using the “My Customers” feature). All data is securely isolated per organization.

Next Steps

Creating Drafts - Learn how to create draft declarations
Document Management - Upload and manage supporting documents
File Import - Bulk import declarations from files